Q&A / 

Home Depot and Jerry Willis Perry, Georgia

Kudos to two employees of the Warner Robins, GA Home Depot store: Scott Wancus (millwork) and Renee Smith(cashier). Both demonstrated outstanding service today - so much that I asked for their names, intending to contact Home Depot myself and indicate the superior service rendered by both.

I felt like I had stepped back fifty years to the small-town hardware store where the proprietor knew you and made certain that you were well served. If you will return the proper email chain, I will send Home Depot more detail and copy you. I think, however, that a note from you will have considerably more influence than mine. I think you have a great idea, and hope it is successful.

Thanks,

Jerry Willis

PS: I'm 65 and have seen my share of good AND bad store representatives. These two did everything right.

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